AI workspace for operational teams

Every conversation, working together.

Built on conversation, so you never lose one.

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See how it works

INBOXES

▣ All conversations

◌ Customer success

◌ People operations

All conversations

AI active

Nadia from Northstar

“Can you help us review the access request before Friday?”

Thredz suggests routing to People Ops and drafting a policy-aware reply.

ONE TEAM. ONE THREAD.

Operations move faster when context stays connected.

A shared workspace designed for high-stakes conversation, without the thread-chasing.

◈

Shared inboxes

Route, assign, and resolve customer conversations without losing the human context.

◈

Shared inboxes

Route, assign, and resolve customer conversations without losing the human context.

✦

AI conversation intelligence

Brief your team instantly with summaries, intent, and thoughtful next steps.

✦

AI conversation intelligence

Brief your team instantly with summaries, intent, and thoughtful next steps.

✓

Policy-aware workflows

Keep People Ops and compliance work reliable, explainable, and ready for review.

✓

Policy-aware workflows

Keep People Ops and compliance work reliable, explainable, and ready for review.

EARLY ACCESS

Bring clarity to the conversations that run your business.

Join the first teams designing their next operating system for conversations.

EARLY ACCESS PRICING

Simple pricing for the teams who keep work moving.

Monthly

Annual

Starter (5 users)

€29 / month

For small teams getting every conversation into one place.

Choose Starter

2 Shared inboxes

60 days conversation history

Team collaboration

Basic Rules & Reporting

Team (15 users)

€49 / month

Choose Team

For growing teams that need shared context and faster decisions.

Everything in Starter

180 days conversation history

3rd Party Integrations

Routing & Assignment

AI thredz summaries

Business (Unlimited users)

€79 / month

For operational teams managing complex, high-stakes workflows.

Choose Business

Everything in Team

365 days conversation history

AI policy-aware workflows

CSAT & Agent Coaching

AI Review, Response, Translation

Priority support

Compare plans

Capability

Starter

Team

Business

Users — Active members plus pending invites. Billed per user. Free workspaces get 3 until you subscribe.

Up to 5

Up to 15

Unlimited

Shared mailboxes — Microsoft 365 shared inboxes. My mail is personal and does not count.

Unlimited

Mail retention

60 days

180 days

365 days

Shared inbox (Microsoft 365)

Included

Comments, collision, drafts, snooze, followers

Included

My mail and Calendar — Signed-in user’s own mailbox; not a shared-mailbox seat.

Included

Internal rules, macros, and templates

Included

External integrations — HubSpot, Slack, Jira, Teams, incoming / outbound webhooks.

—

Included

Automations (recipes) — Durable workflows that call connected apps. Requires integrations.

—

Included

SMS, WhatsApp, Messenger

—

Included (100 thredz)

Included (1000 thredz)

SLA policies and business hours

—

Included

Reports

Basic Volumes

Agents, SLA, Volumes

Customisable

AI tools (metered) — SideKick, knowledge grounding, Smart QA, Smart CSAT.

—

Included

Optional ticketing

—

Included

Contacts and companies

Local

Included (CMS)

Help center and chat widget

Included

Entra ACL and SSO

Included

Swipe horizontally to compare all plans.

Questions, answered.

Everything you need to know before bringing your team into Thredz.ai.

What can Thredz.ai help us manage?

Is Thredz.ai built for customer-facing teams?

Is my data secure

thredz.ai

A calmer operating system for conversations.